What kind of service am I paying for?
after waiting for 30 minutes at your hotline, your assistance, after validating me, simply started speaking and i could not interrupt him. I spoke all the time in German with him. Then, when he finished his accelerated monologue he hang-up.
I can understand there might be too many outages. But i am paying you to have less outages, less affected customers per outage, and hire assistants with minimum quality and in sufficient number to properly help your clients. Or am I paying too little to ask for that?
You're wrong here with "dear Unitymedia". It's customers only.