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ppio

No internet

Since four days now, I cannot access internet. It shows that there is a connection but I cannot surf at all.

It is also impossible to reach your customer service by phone ... especially for non-German speakers! and it seems that no-one ever answers emails!!

I need help... xxxxxxx

I ordered a new connectbox which was returned to your office since i received the notification late....i have sent emails to you concerning this as well but there is no response.

Please educate me on how Unitymedia works...AM FRUSTRATED!!
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Konnte dir geholfen werden?
  • Ja
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2017-09-15T09:14:26Z
  • Freitag, 15.09.2017 um 11:14 Uhr
Hey ppio,

I could recommend our chat support. There are enough english speaking agents.
They can help you to solve your internet problems as well as your concern about the connectbox .

You can find them here. Just scroll down a little bit.

https://www.unitymedia.de/privatkunden/kontakt/

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