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Blackrolf_13

Internet Connection Problems

Hi, Its been one mounth that I am having internet problems, the problem is that the custommer service do not speak english, they always say : neur deutsch, but those three days I am having serious problems, pages take at lease 2 minuts to load and it is impossible to watch anything online (Youtube Netflix). I really dont know what to do, I study in IT, i know a little bit, i tried some speedtests and the speed is good, when i do a diagnose in the Connect Box page, it says there is a problem but the Connect Box dont give that much informations, i tried opening the ports, changing the DNS and nothing, i thought maybe it will come back but its been three days and it is the same thing, please help ! Thanks a lot !

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Konnte dir geholfen werden?
  • Ja
Richtige Antwort
2017-12-15T13:46:40Z
  • Freitag, 15.12.2017 um 14:46 Uhr

Hi there 🙂
It's a bit tricky to help you without using German sources. My advice for you is to contact the chat. If the chat is availible there will pop up a window. You can ask for English speaking agents there: https://www.unitymedia.de/privatkunden/kontakt/#chat

1 weiterer Kommentar
2017-12-11T14:50:15Z
  • Montag, 11.12.2017 um 15:50 Uhr
Ok, thanks people for all those answers i really apreciate it. Wish you a nice day !
Richtige Antwort
2017-12-15T13:46:40Z
  • Freitag, 15.12.2017 um 14:46 Uhr

Hi there 🙂
It's a bit tricky to help you without using German sources. My advice for you is to contact the chat. If the chat is availible there will pop up a window. You can ask for English speaking agents there: https://www.unitymedia.de/privatkunden/kontakt/#chat

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    😄