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I can't speak german

I need help, I ordered internet from unity over a week ago and I have received my router but a technician was not booked or sent out to install it. I was told the €90 I paid was for internet, a router and the installation fee. I have been trying to contact your hotline to speak to someone in english to help me, like I did the first time I called your hotline. I also sent multiple messages on the website with no response or callback. My problem is I was not sent the "push-on-adapter" which is needed for my apartment. Is there a way to contact someone who speaks english or called back? Also attached is a photo of my wall connection. I need any sort of help. Thank you for your time.
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Richtige Antwort
  • Freitag, 16.09.2016 um 20:30 Uhr
Are you on Facebook or Twitter? Then send a PM to UnitymediaHilfe (www.facebook.com/unitymediahilfe or www.twitter.com/unitymediahilfe) with your Contract Details (Customer Number, Name, adress und Date of Birth) and tell them your problem. They'll respond normally within 1 or 2 days (not Sunday), and actually they'll send you the push-on-Adapter.
The hotline supports in german only,because german is the Contract language in Germany...