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deamon999

How much should I wait for Internet installation?

Hello! I'm sorry for an English topic, my German is not good enough. I made an order for home Internet on 21.09. So, it's been already 2 weeks and I didn't get any call/email/post saying when will I get my hardware and when should the technician come and install everything. How long should I wait? Is there anyone from Support who can tell me the date? Thank you in advance!😉
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Konnte dir geholfen werden?
  • Ja
Richtige Antwort
2017-10-06T08:40:08Z
  • Freitag, 06.10.2017 um 10:40 Uhr
Try to chat with UM support:
https://www.unitymedia.de/privatkunden/kontakt/
In the middle of this site is a chat option but only if there is a free agent. You can call support instead or try both at the same time whatever you reach first.
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Richtige Antwort
2017-10-06T08:40:08Z
  • Freitag, 06.10.2017 um 10:40 Uhr
Try to chat with UM support:
https://www.unitymedia.de/privatkunden/kontakt/
In the middle of this site is a chat option but only if there is a free agent. You can call support instead or try both at the same time whatever you reach first.
2017-10-06T09:23:47Z
  • Freitag, 06.10.2017 um 11:23 Uhr
Hello, Depends on the Region you are living. For instance in Baden-Württemberg you only get contact dates like phone number and name of the service technician subcontractor from Unitymedia hotline or chat. Unfortunately it is common sense that sevice technician 3Kabel is not capable of processing the huge amount of work. But if you realy rely on internet services by UM then you should ask for alternatives otherwise you will have to wait a few week more. Maybe its possible to install the hardware by yourself. I think hardware like cable modem will ony sent directly to their clients if technical prerequisites are fullfilled. Otherwise the technician gives you the hardware when doing the technical prerequisites of the cable connection.  Hope you could understand the dilemma. Maybe you buy a cable router by yourself like fritzbox 6490 and registrate it by UM. But check the technical prerequisites like backchannel etc. in your appartment/building/house ... good luck. FJ