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ksingh7

Bad internet connection : getting 20% packet drop

Hello Guys

I am new unity media customer (1-month-old) having 2 Play Jump 150 Mbps connection and living in Stuttgart BW.

Since day one, I am having bad internet connection, I am getting up to 20% internet packet drops on any website or IP address. This is very frustrating as i am a computer engineer and for my work i need to connect to remote servers. Because of packet drop issue, the connection to my remote servers are disconnecting.

To troubleshoot this problem
- I have tried on 3 different computers
- Connected using network cable as well as wifi

This looks like a unity media problem as when I connect to my 4G Telekom mobile hotspot, everything works fine with 0 packet drops.

Can you please suggest how to resolve this OR else if you guys also see the same issue?

Please see the below ping response summary

--- google.de ping statistics ---
44 packets transmitted, 40 packets received, 9.1% packet loss
round-trip min/avg/max/stddev = 12.686/26.290/136.358/26.961 ms

--- 8.8.8.8 ping statistics ---
189 packets transmitted, 162 packets received, 13.7% packet loss
round-trip min/avg/max/stddev = 12.439/22.810/164.477/17.335 ms
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Konnte dir geholfen werden?
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