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kamalakar Byni

Regarding Cancellation of Unitymedia Order

Hello,
First of all my german was not good .
I was trying to enquire about unity media offer on 2 play jump 150 in chat window.
I gave my mobile num and I got call immediately and asked for my details .
I gave my deatils and they booked the contract with out confirming with me .
When I asked for english speaking collgue they said no one is avaibale .
Then I recived the router and I sent it back immediately along with letter with help of my german collegue . Trying to call customer care for status they were telling it cannot be cancellable .
Please adivice me how to cancel the order as I already send back them the harware also .

Thanks,
Kamalakar.
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Konnte dir geholfen werden?
  • Ja
Richtige Antwort
2018-01-15T14:42:07Z
  • Montag, 15.01.2018 um 15:42 Uhr
Hello kamalakar Byni,
please contact us by chat again to find a solution.
https://www.unitymedia.de/privatkunden/kontakt/
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Richtige Antwort
2018-01-15T14:42:07Z
  • Montag, 15.01.2018 um 15:42 Uhr
Hello kamalakar Byni,
please contact us by chat again to find a solution.
https://www.unitymedia.de/privatkunden/kontakt/
2018-01-15T15:00:45Z
  • Montag, 15.01.2018 um 16:00 Uhr
Hello ,
The below link is getting halted at virtual employee chat window .
https://www.unitymedia.de/privatkunden/kontakt/
 
Thanks,
Kamalakar.
2018-01-15T16:42:26Z
  • Montag, 15.01.2018 um 17:42 Uhr
Hello Kamalakar,

sometimes you have to wait a while before the symbol for chat is available.

Don´t use ubo.

2018-01-16T09:56:56Z
  • Dienstag, 16.01.2018 um 10:56 Uhr
Hello,
I have waited for longer time but no use  
No Chat window is appearing .
I have raised under Beratung vor ort aswell.
Thanks,
Kamalakar