Cancelling Internet PREMIUM 120 contract
Last year I was living in Germany (Baden-Würtemberg) for work and I subscribed to an UnityMedia PREMIUM 120 contract on 03.03.2018.
The 31.10.2018 I left Germany to go back to France and at the same time I have (or at least I tried to) cancelled my contract by sending an email to Widerruf@unitymedia.de. I received an acknowledgement email who asked me to send back the internet box to UM. I did this and put a copy of the email in the box.
Now, we are in February 2019 and Unitymedia is still taking 30€ from my bank account every month. From what I understand my contract is a 24 month contract so it will normally stop on 03.03.2020 .
I've seen some topics like this one : About Premium 120, Contract and Cancellation
Apparently this delay is reduced to 3 months when you move to a region where UM is not available, which is my case.
I'm a bit lost. Can you tell what am I supposed to do?
I need to find a solution because soon I will have to close my bank account in Germany.
Thank you in advance
Konnte dir geholfen werden?