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qiu

about the quit the contract

hi,
my number is ******, and i canceled by contract at the beginning of the Nov. 2016 in Darmstadt suturn accounter. because i need to leave Germany at the end of the 2016, so the guy said to me that he will operate the quit process from Nov. 2016, and it will charge me for another 3 months, that means Nov. Dec. of 2016 and Jan. of 2017. and he said before i leave Germany, please return the rounter. and i returned the rounter on the 28 of Dec. so that means i will not be charged after Jan 2017.
but i still found i was charged in Feb.
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Konnte dir geholfen werden?
  • Ja
Richtige Antwort
2017-02-17T11:03:31Z
  • Freitag, 17.02.2017 um 12:03 Uhr
Hello qiu,

please note that this is a customer's community without insights into your data. Please contact the service hotline or the colleagues on Facebook with your detailed data.
I also removed your phone number for data security reasons.
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2 weitere Kommentare
Richtige Antwort
2017-02-17T11:03:31Z
  • Freitag, 17.02.2017 um 12:03 Uhr
Hello qiu,

please note that this is a customer's community without insights into your data. Please contact the service hotline or the colleagues on Facebook with your detailed data.
I also removed your phone number for data security reasons.
2017-02-17T11:06:56Z
  • Freitag, 17.02.2017 um 12:06 Uhr
is there any email box for customer service?
2017-02-17T11:40:12Z
  • Freitag, 17.02.2017 um 12:40 Uhr