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jgalvez

Support in English

Guten Tag,

So sorry to write in English, I need support in this language to close down my service with Unitymedia, I called twice but both operators they do not speak English.

Danke
Speichern Abbrechen
Konnte dir geholfen werden?
  • Ja
Richtige Antwort
2016-11-04T14:06:05Z
  • Freitag, 04.11.2016 um 15:06 Uhr
Hi jgalvez,
are you on Facebook or Twitter? Then send a PM to @UnitymediaHilfe with your dates (Name, adress, date of birth and customer number) and tell them your problem. They will give you support in english.
5 weitere Kommentare
Richtige Antwort
2016-11-04T14:06:05Z
  • Freitag, 04.11.2016 um 15:06 Uhr
Hi jgalvez,
are you on Facebook or Twitter? Then send a PM to @UnitymediaHilfe with your dates (Name, adress, date of birth and customer number) and tell them your problem. They will give you support in english.
2016-11-14T15:05:45Z
  • Montag, 14.11.2016 um 16:05 Uhr
Hi Torsten, I tried but nobody reply to the Tweets or mails
2016-11-14T15:06:08Z
  • Montag, 14.11.2016 um 16:06 Uhr
Hi Torsten, I tried but nobody reply to the Tweets or mails

2016-11-14T15:10:06Z
  • Montag, 14.11.2016 um 16:10 Uhr
You'll only get a reply on a private Message on Facebook or a direct Message on Twitter. Emails are replied by the Service Hotline, so there you won't get english support. A reply on Facebook or Twitter takes a few days, but they will reply and give you support in english.
2018-05-03T07:46:14Z
  • Donnerstag, 03.05.2018 um 09:46 Uhr
Better call their german speaking customer care number and request them if they can talk in atleast minimum english to understand you or if your german atleast little bit you can prepare before you  talk to them about what to mention to make easy understanding.. it worked for me..
2018-05-07T11:35:57Z
  • Montag, 07.05.2018 um 13:35 Uhr
Hello jgalvez,

please contact the customer support via chat. The collegues also speaks english so it can be easier for you to get help.

www.unitymedia.de/kontakt

kind regards
ClaireUM

Dateianhänge
    😄