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Waiting for technicians or a device for more than 6 months without any response

To whom it may concern,

  I am a customer in Frankfurt am Main. I have signed the contract for 6 months. So far, no one has contacted me and no delivery for the internet device has been attempted. 

  I asked my friends to call custom service, but after several calls with different explanations from the custom service, I still got no information on how to get technicians or wifi device. It seems that the only solution is to call more people and wait even longer if there is still a possibility for someone from Unitymedia to help me. However, I doubt this possibility after 6 months, which is half a year ! 

  I am very frustrated now and cannot find a way to get my internet installed or cancel the contract.

  Is there a way that I can solve this?  I want to sign a new contract from O2 and they need my current household phone number, but I can't get my current contract installed. This looks like a dead end to me. 

  Could anyone help me with this? many thanks.



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  • Ja
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  • Montag, 16.04.2018 um 13:09 Uhr
Hello Xiangbin,

please contact the customer support via chat. The collegues also speaks english so it can be easier for you to get help.

kind regards
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