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sarthakbits

Router shipment sent back due to wrong address. Not sure what happens next

Hi,

I ordered an internet connection to my new address where i will move in on the 1st of May. I am currently staying at a temporary place (airbnb) and i had requested the shipment to be done to my current address while placing the order. 

Unfortunately, i think the order was sent to my future address and so no one was able to receive the router. Now it has been sent back (at least thats what the DHL tracking shows) and i am not sure what i can do next. I would really like to be able to use the internet when i move in to my new place. I have tried calling customer care via vodafone with no luck as they said they cannot help with unitymedia cases. The unitymedia hotline is automated and in German. As such i am not able to do anything about my order so far. I am trying out the mail channel to see if i can get some help with this. I am sorry for having to use English because i do not know German yet.

Thanks for your time!
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Konnte dir geholfen werden?
  • Ja
Richtige Antwort
2020-04-18T13:41:01Z
  • Samstag, 18.04.2020 um 15:41 Uhr
Hello,

please contact Social Media Support (https://www.unitymedia.de/privatkunden/kontakt/ - Community & Social Media) on Facebook or Twitter.
Unfortunately, a different delivery address is not possible when ordering online, so shipping to the service address is always arranged. However, social media support can initiate a new delivery, which will at least arrive after moving in.
6 weitere Kommentare
Richtige Antwort
2020-04-18T13:41:01Z
  • Samstag, 18.04.2020 um 15:41 Uhr
Hello,

please contact Social Media Support (https://www.unitymedia.de/privatkunden/kontakt/ - Community & Social Media) on Facebook or Twitter.
Unfortunately, a different delivery address is not possible when ordering online, so shipping to the service address is always arranged. However, social media support can initiate a new delivery, which will at least arrive after moving in.
2020-04-18T14:12:28Z
  • Samstag, 18.04.2020 um 16:12 Uhr
Hi Torsten,


Thanks for your quick response. I have written a message on Facebook messenger asking for help with my case. I will update here once i have received a response.

Thanks and have a nice day.


Cheers!

2020-04-18T17:27:47Z
  • Samstag, 18.04.2020 um 19:27 Uhr
No response today. Hopefully on Monday then
2020-04-18T17:39:15Z
  • Samstag, 18.04.2020 um 19:39 Uhr
Unfortunately, the processing time is currently 4 to 5 days, you can only be patient.
2020-04-18T17:43:52Z
  • Samstag, 18.04.2020 um 19:43 Uhr
oh alright, good to know. thanks for the info!
2020-05-04T15:25:08Z
  • Montag, 04.05.2020 um 17:25 Uhr
Hello sarthakbits, 

how is it going?

Greetings and stay healthy! ♥

- Janice
2020-05-04T15:28:43Z
  • Montag, 04.05.2020 um 17:28 Uhr
Hi,


Sorry for not posting an update here. The router was shipped again to the desired address and i am currently using my internet without problems.


Cheers!😄

Dateianhänge
    😄