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dhiren.singh3012

Internet keeps disconnected and router also restarted sometimes

Hi ,


I am writing here after lot of efforts put on twitter and contacting you on phone .Problem is Unitymedia do not speak in English. 


I ordered the connection phone cable 1000 one month back. 

I was facing issues with internet a lot i.e. it disconnected around 20 times in a day and for 10-40 seconds. Also sometimes router restarted automatically.

So i did complaint on twitter and they registered my complaint and then after 1 day my internet working fine but after 3 days a technician came and did something in telecom box .

and the above story starts again . now again i am facing this internet disconnect issue again.

I feel very humiliated when i am on a client call and my call disconnected a lot .


Please help me 

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  • Ja
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2020-06-25T14:25:24Z
  • Donnerstag, 25.06.2020 um 16:25 Uhr
  • zuletzt editiert von JaniceUM

Hi dhiren.sing3012,

that does not sound good. I cant tell you what exactly the technician man did. Please contact our social media support again and report a disorder.

Kontakt

Regards Ricky

2 weitere Kommentare
Richtige Antwort
2020-06-25T14:25:24Z
  • Donnerstag, 25.06.2020 um 16:25 Uhr
  • zuletzt editiert von JaniceUM

Hi dhiren.sing3012,

that does not sound good. I cant tell you what exactly the technician man did. Please contact our social media support again and report a disorder.

Kontakt

Regards Ricky

2020-06-29T09:43:29Z
  • Montag, 29.06.2020 um 11:43 Uhr
Thats great , now you put me in trivial cycle . i have never seen this kind of support . like no one is helping . my friend told me that dont take unitymedia . but i took it because of 1Gbps and now i am screwed.
2020-06-29T11:52:20Z
  • Montag, 29.06.2020 um 13:52 Uhr
Unitymedia doesnt even exist anymore. Since vodafone bought it, the services in general in many citys went downhill pretty fast. Change the ISPN as soon as you can. 

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