English speaker with new service that does not work and no customer service
that really doesn´t sound like a pleasant start for your partnership with Unitymedia. Did you reach someone in the chat by now? As an alternative you could write a private message to "Unitymedia Hilfe" on Facebook or Twitter.
Hi Jakob, thank you for your reply. Yes, it continues to be a very bad
I have been trying all day to chat, but still haven't gotten
through. My girlfriend sent a private
message via facebook but has not gotten a response yet. I found an email address for support and sent
an email, but haven't gotten a response yet.
(But I have gotten multiple marketing spam emails to buy more products)
My girlfriend also called the phone number for new
customers. Surprise! That has English support and they answer the phone immediately. Once she explained the situation, they told
her to go to chat and "we have English support by phone." As she further explained, they kept repeating
that they could not help us and ended up hanging up on us multiple times.
I still plan to go to a store in person for help.
Is the entire company on holiday this week?