Verbindung mit 2-Loch-Kabeldose
I really hope you can help me, essp. when it's quite hard for me to maintain a proper conversation on German still.
I have received few weeks back an Installation package which had only Anschluss Kabel, Internet Kabel, Netzteil and Connect Box itself.
When I try to connect cable with my 2 Loch Kabeldose, it does not work. In particulat the cable does not fit into the Kabeldose. Please see the photos attached. When reading the instructions, I see that i may need a push-on-Adapter. After talking to support they only suggest that they will arrange a technical person to get in touch with me, but it's already been more than a week since I've called them for the first time. After that i have called, emailed, sent a message to Facebook Support, but no further contact from technician did happen, neither I was promised to recieve a Push-on-Adaptor...
Can you please suggest what else can I do to get attention to my case?